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Difficult Conversations

These are your opportunities to show what you are truly made of.

Every interaction is an opportunity to impact, positively or negatively, the person with whom you are interacting. Many interactions are challenging and carry high stakes. Learn to hold and handle them with poise, confidence, and completion. Boost your skills in effective listening, giving difficult feedback, diffusing defensiveness, and addressing emotional roadblocks.

What You Will Learn

  • Discover the power of "owning" difficult conversations.

  • Begin within yourself.

  • Set the context for collaboration.

  • Master the art of mutual understanding.

  • Commit to action.

  • Follow-up for success after the conversation.